Refund Policy

Best IPTV Europe

At primeworld-iptv.com, we are dedicated to delivering top-quality IPTV services to our customers. We recognize that issues may arise, and you may need to request a refund. Below is our refund policy to maintain transparency and fairness.

1. Eligibility for Refunds

Subscription Services: Refunds are available for subscription services within 7 days of the purchase date. If you experience technical issues that we are unable to resolve, you may be eligible for a refund.

Non-Subscription Services: Refunds for non-subscription services (e.g., one-time purchases) are not typically available, except in cases where the service was not delivered as promised.

2. Non-Refundable Situations

Change of Mind: We do not offer refunds if you change your mind after purchasing the service.

Service Misuse: Refunds will not be provided if the service has been misused, or if there is evidence of violation of our terms and conditions.

Partial Usage: If you have used a significant portion of the subscription before requesting a refund, you may not be eligible.

3. How to Request a Refund

Contact Us: Email us at contact@primeworld-iptv.com with your order details, the reason for the refund request, and any relevant evidence (e.g., screenshots of technical issues).

Review Process: Our customer service team will review your request and may contact you for additional information or troubleshooting steps.

Approval: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method.

4. Technical Support

Before requesting a refund, we encourage you to contact our technical support team to resolve any issues you may be experiencing. Often, technical problems can be resolved quickly, ensuring you can enjoy the service without interruption.

5. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the “Last updated” date will be updated accordingly.

6. Contact Us

If you have any questions about our refund policy, please contact us at contact@primeworld-iptv.com

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